If the order has been shipped already, you can trace your parcel with a tracking number, that can also be found in a confirmation email. If you didn’t get a confirmation email, it could’ve ended up in your spam inbox. 

You can also check your order status by login to your account.

To contact us regarding all shipping you can email us at sales@lakaza.co.uk

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to request a refund by returning the item. Find our more about our return & refund policy.

We want to speak to you too! Contact us or email us at sales@lakaza.co.uk with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Order processing time: 

• We usually take about 1 to 2 business days to process your order. Every order will be processed as quickly as possible, but during busy periods, processing time may take up to 5 working days. 

Shipping time: 

• It can take 3 to 5 Days for you to receive your order following dispatched. 

Note: Some of our products are shipped from our Suppliers in China and for these products we use the fastest possible delivery option available, and it can take 5 to 13 days for you to receive your order. For these products we offer a Free Delivery service due to the longer waiting time. 

Please check "Delivery and Shipping" information Tab on the product page for Estimated delivery time.

All orders are dispatched using a trusted tracked delivery service, once the order has been placed and processed. We will email you the tracking number once your order is dispatched.

To contact us regarding all shipping you can email us at sales@lakaza.co.uk

Orders are dispatched using a trusted tracked delivery service, once the order has been placed and processed.

Tracking information for your order will be included within a confirmation email once the order has been dispatched.

The shipping method we use to send your item(s) varies depending your location. We use a range of trusted courier services and always assure tracking so that your order can be traced with the order number we will send to you in an email after dispatch.

You have up to 28 days to start your return from the moment your order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

• Go to our RETURNS PORTAL PAGE. This page can also be access directly from your Account Order History page, after you LOGIN in your account.
• Enter your order number (e.g. #123456) and email address or phone number. Please enter everything exactly as it appears on your order confirmation. 
• Select which item(s) you are returning/exchanging and why.
• Confirm your original delivery information (amend if needed).
• Select the method you’ll be returning your order by. 
• Submit your return request.
• We will get back to you within 1-3 business days to let you know if your return has been accepted.
• Return the item to the address we will share with you in the return confirmation email. You’ll also need the receipt or proof of purchase.

Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

We offer Free Return Labels for all returns.

Change of Mind Returns in first 28 days:

We will send you free return labels for most returns. For change of mind returns, we charge a restocking fee of 9% of Total Order for processing the return and to cover the cost of offering free shipping and free return.

For some products, our suppliers will directly arrange the collection.

For items weighting over 15 Kg: For change of mind returns, a return collection fee will apply, based on the weight of the item. This does not apply for faulty item for which collection will be free. For more information, please check out our return policy page.

For some products, our suppliers will directly arrange the collection. 

Faulty Goods Returns in first 28 days:

Please inspect your order upon reception and inform us within 48 hours of receiving your item if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Failure to inform us within 48 hours might result in us not being able to accept your return due to it being faulty.

Please provide a few photos or video when you contact us, so we can evaluate the issue as quickly as possible. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

We will replace a faulty item if a replacement is in stock and available, else we will send you a refund. If you wish to be sent a replacement, please select Exchange in the return portal.

We offer a free return label for faulty products. For some products, our suppliers will directly arrange the collection.

Refunds are processed within 5 working days from when we receive the item(s).